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- Fraud/Security for Deposits
Frequently Asked Questions
There are quite a few different ways to sign up for our Online Banking and Bill Pay service. While opening a new account or just doing your normal bank business, ask the customer service representative to provide you with an enrollment form. Another option is to call us and ask that one be mailed to you. And of course, you can always fill out our enrollment form by clicking here. After we receive your enrollment form, you will receive an Online Banking ID and temporary PIN in your email.
Online Banking and Bill Pay are free!
If you have enabled the "forgot password" within online banking then simply can click the Forgot Password link under the login. If you have not enabled the feature than please call the bank at 309-389-2551 and ask to speak to someone regarding your Online Banking account, or stop by any of our locations. We will ask you for your Online Banking ID as well as have you verify other information before issuing you a temporary password that you will change during your next login
You must set up this feature in Online Banking before you can use it. To enable the 'Forgot Password' link you must first be logged into Online Banking. Once logged in go to the 'Options' tab and complete the 'Modify Personal Settings' section and click submit at the bottom. Once complete, anytime in the future that you are locked out or forgot your password you will be able to click on the 'Forgot Password' link to reset your password.
There are two different ways this can be done:
If you've already requested that the account be added and you still don't see it, try the following:
Log in to Online Banking, select the Options tab, Personal, scroll down to Modify Login Settings. Your current ID will be listed, enter your new ID and click Submit.
There is a 10–minute inactivity timeout to protect your account should you forget to sign off.
To rename an account, click the Options tab and choose Account. Then type your new account name in the New Account Pseudo Name column.
You may change your email address within Online Banking under the OPTIONS tab, choose Personal and under Modify Personal Setting enter your new email address twice and click submit at the bottom.
If you have both a checking or savings and a loan at Glasford Bank, to make the loan payment you will set-up a transfer from checking to the loan. Only use bill pay for loans outside the bank.
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