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Protect yourself against identity theft. Read information provided by the FDIC to protect yourself against Identity Theft.
Tips & Techniques
Browser Help
Supported Browsers:
Internet Explorer 6.0 and higher
Netscape 7.0 and higher
AOL 4.0 or 7.0 and higher
Mac Power PC Netscape 7.0 (Mac Only)
Safari for Mac
Firefox 2.0
1. Install the current patches for Internet Explorer 7.0.
- This can be done from the browser by going to Tools > Windows Update.
2. Cookies must be enabled.
- This can be verified from Tools > Internet Options > General Tab > Settings, make sure that "Never" is not checked.
3. Java script must be enabled.
- This can be verified from Tools > Internet Options > Security Tab > Custom Level > Active Scripting, make sure that "Enable" is selected.
4. Clear cache.
- This can be done from Tools > Internet Options > General Tab > Deleted Cookies & Delete Files.
- To ensure that the cache is completely cleared first close all browsers, open one new one, and then clear the cache.
5. Ensure that privacy settings are not too high.
- This can be done from Tools > Internet Options > Privacy Tab, "Medium" is recommended.
6. Add NetTeller to your list of trusted sites for your firewall.
- This can be done from Tools > Internet Options > Security Tab > Click on the Trusted Sites Icon > Sites.
- Make *netteller a trusted site on the browser
7. If you are using a pop-up blocker, add *netteller.com to the trusted sites.
- *Procedures will vary depending on the pop-up blocker being used.
Close Browser before trying to login again.
General Trouble Shooting:
- Date & time on the PC must be correct
- Using a pop up blocker? Disable it & try again
- If the browser is using a pop up blocker, make *netteller.com a trusted site
- Try to log in from a different PC. If successful, please contact the bank.
Persistent Cookie FAQ
Download the pdf